1. 7-Day Money Back Guarantee
1.1
Subject to the provisions herein, if you are unsatisfied with the Goods, you may return them provided that: (i) you have lodged your request for refund to the email address for return of Goods specified on the Website within 7 calendar days (or such other period required by law) after its date of delivery or pick-up; (ii) the Goods with the original invoice are returned within 7 working days from the date of the aforesaid acknowledgement, by registered post or in person to the return address specified on the Website; and (iii) the Goods returned are in its original condition, packaging and other accessories (e.g. certificate, free gifts, coupons, redemption items) and have not been used or worn. If you do not receive any acknowledgement from us within the aforesaid 1-day period, you are under a duty to email our customer service (customerservice@nathancharm.com) to lodge your claim within 7 days following the date of delivery or pick-up of the Goods.
1.2
If a claim is lodged in accordance with the provisions herein, we will endeavour to refund to you the amount paid for the Goods, net of any and all applicable taxes and duties, handling, shipping, delivery and insurance charges, within 14 working days after we have received the Goods. We retain the right to charge a reasonable administrative fees for our processing your application for a return or refund.
Any claim not made in the manner set out in this Clause above will not be processed, considered or accepted.
1.4
All costs, expenses and risks arising from or in connection with the return of the Goods (including without limitation, shipping, delivery, insurance, handling and administrative charges) will be borne by you entirely. You may want to consider obtaining insurance for your shipment of the returned goods, but any such insurance will be obtained at your own cost and/or risk. Nathan Charm Jewelry shall not bear any responsibility for any losses, direct or otherwise, that may arise from loss or damage of the Goods arising from or in connection with the return of the Goods.
1.5
Refund of payment will be made to the credit/debit card account that was used for payment of the Goods.
Goods must be returned in its original unaltered condition and original packaging. If the Goods have been worn or used, they shall no longer be eligible for return or refund hereunder. You will be charged for the shipping fee to ship back the rejected return items.
1.7
Unless you have proven to our satisfaction that damage, defacement, fault or defectiveness in the Goods was caused by us or our delivery service provider, any Goods that are damaged, defaced, faulty or defective will not be eligible for return or refund.
Subject to applicable law, the right to return or refund hereunder for each registered account will be limited to one claim per delivery address in every 6 months. No Goods can be returned more than once.
1.9
To the extent permitted by applicable law, we reserve our right to decline any claim for return or refund lodged hereunder, and if a dispute arises hereunder, our decision will be final and conclusive.
1.10
To the extent permitted by applicable law, under no circumstances will we replace or exchange Goods.
To the extent permitted by applicable law, there shall be no right to refund or return Goods that are with marked as Final Sales.
2. Repair and Maintenance Services
2.1
You may reach out to customer service (customerservice@nathancharm.com) to get quotation for repair and maintenance services. We do not offer voluntary free repair or maintenance services by default.